Welcome to ORLEAN. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these Terms of Service carefully before making any purchase or using our site. If you do not agree to these terms, please do not use our services.

Eligibility to Purchase

By placing an order on our website, you confirm that you are:

• At least 18 years of age, or accessing the site with permission from a legal guardian.
• Using a valid payment method that belongs to you.
• Legally permitted to make purchases in your jurisdiction.

Product Information

We strive to ensure that all product descriptions, images, and prices are accurate and up-to-date. However, we do not guarantee that descriptions or images are free from errors, and ORLEAN reserves the right to correct inaccuracies and update product information without prior notice.

• Availability: Some of our luxury products are crafted in limited quantities and may become unavailable without notice. In the event that a product is out of stock after an order is placed, we will notify you as soon as possible.
• Custom and Personalized Products: Custom or personalized products are final sale and cannot be returned, exchanged, or refunded unless they arrive damaged or defective.

Pricing and Payment

All prices are listed in USD, and ORLEAN reserves the right to modify prices at any time without prior notice.

• Taxes and Duties: Prices listed do not include taxes, duties, or customs fees. These charges will be the responsibility of the buyer and may vary based on your shipping location.

Shipping and Delivery

• Processing Time: Please refer to our shipping policy for detailed information on processing and delivery times.
• Shipping: We offer both domestic and international shipping. Shipping times may vary based on location and shipping method selected.
• Customs and Duties: International orders may be subject to customs duties or taxes. You are responsible for any additional charges imposed by your country’s customs authority.

Returns, Refunds, and Exchanges

Please refer to our Returns and Exchanges Policy for detailed information.

• Eligibility: Products must be returned in their original, unused condition with all tags, packaging, and authenticity certificates intact.
• Exclusions: Custom-made and personalized items are final sale.
• Warranty: Exchanges are subject to the product’s warranty and availability. If a product has been discontinued, we may offer an alternative item.

Intellectual Property

All content on this website, including but not limited to images, product designs, logos, and text, is the property of ORLEAN or its licensors. No content may be reproduced, distributed, or used without express written consent from ORLEAN. Any unauthorized use of our intellectual property is prohibited.

Limitation of Liability

ORLEAN is not liable for any indirect, incidental, or consequential damages arising out of or related to the use of our products or website, even if we have been advised of the possibility of such damages. This includes, but is not limited to, any loss of profit, data, or goodwill.

Force Majeure

ORLEAN shall not be held liable for any failure or delay in performance due to causes beyond our control, including but not limited to natural disasters, strikes, labor disputes, acts of war, or governmental restrictions.

Changes to Terms

ORLEAN reserves the right to modify these Terms of Service at any time. Any changes will be posted on this page, and the date of the most recent update will be indicated. Your continued use of the website following any changes constitutes acceptance of the updated terms.