At ORLEAN, we take great pride in the craftsmanship and quality of our luxury accessories. Each item is carefully inspected to meet the highest standards. However, we understand that sometimes, an item may not be the perfect fit for you. Please review our returns and exchanges policy below.

Eligibility for Returns

• Time Frame: You are eligible for return within 9 days from the date of delivery.
• Condition: Items must be returned in their original, unused condition, with all tags, packaging, and authenticity certificates intact. Any item that shows signs of wear, damage, or alterations will not be accepted.
• Exclusions: Customized or personalized items are final sale and cannot be returned or exchanged.

How to Return an Item

• Request a Return: To initiate a return, please contact us at within 9 days of receiving your item. Include your order number, the item(s) you wish to return, and the reason for the return.
• Return Authorization: Once your return request is approved, we will provide you with detailed instructions on how to return your item.
• Packaging and Shipping: Please carefully package the item, ensuring it is protected during transit. You are responsible for return shipping costs, and we recommend using a trackable shipping method. ORLEAN is not responsible for lost or damaged returns.

Exchanges

• Exchanges are subject to the item's warranty coverage and availability. If the product has been discontinued or is no longer in stock, we regret that an exchange may not be possible. In such cases, we will work with you to find an appropriate alternative.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to the original payment method within 3-6 business days. Please note that original shipping costs are non-refundable.
• Depending on your financial institution, the time it takes for the refund to be reflected in your account may vary.

Non-Refundable Items

• Sale Items: Items purchased during a sale or promotional event are final sale and cannot be returned or exchanged.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately at.

International Returns

For international returns, the customer is responsible for any customs fees, duties, or taxes that may apply. Please note that shipping times for international returns may vary, and we recommend using an insured and trackable shipping service.